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Exchange and Refund
Jewelry cannot be exchanged or returned.
According to the Decree of the Government of the Russian Federation of 19.01.1998 N55 "jewelry and other products made of precious metals and (or) precious stones, faceted precious stones" (item 9 in the ed. Resolutions of the Government of the Russian Federation dated 09/19/2015 N 994) are not subject to return and exchange if the goods are of proper quality. For more information, you can also read. Federal Law 2300-1 "On Consumer Rights Protection".
If you made a mistake with the size, please contact us by phone
+7 (993) 712-70-70 or email kristina@lovi.jewelry.
We will help you.
If you find a manufacturing defect on the decoration, please contact us.
We will definitely fix the situation.
We remind you that we do not give a guarantee for coatings, as they change naturally when worn. But you can always update the coating with us or in any other jewelry workshop. We recommend doing this once every couple of years.
If you made a mistake with the size, please contact us by phone
+7 (993) 712-70-70 or email kristina@lovi.jewelry.
We will help you.
If you find a manufacturing defect on the decoration, please contact us.
We will definitely fix the situation.
We remind you that we do not give a guarantee for coatings, as they change naturally when worn. But you can always update the coating with us or in any other jewelry workshop. We recommend doing this once every couple of years.
