Customers
You can order the product only with 100% prepayment, online
After placing the order, the manager will contact you to confirm the order. Discuss all the details with you and select a convenient payment method.
You also have the opportunity to purchase jewelry in installments from T-bank.
Terms of delivery
Free delivery in Moscow.
Across Russia, it is delivered by courier service to your door within 1-5 business days depending on your location - from 650 rubles.
Delivery around the world is carried out by courier service or Russian Post within 5-20 business days, and is discussed separately, depending on the destination.
Personal fitting
We provide an on-site fitting service.
You can choose several pieces of jewelry and try them on in person when meeting
with a brand representative.
To do this, select the "Personal fitting" item when placing an order and we will contact you to arrange a meeting time convenient for you.
Or write to us on WhatsApp +7 (993) 712-70-70
After placing the order, the manager will contact you to confirm the order. Discuss all the details with you and select a convenient payment method.
You also have the opportunity to purchase jewelry in installments from T-bank.
Terms of delivery
Free delivery in Moscow.
Across Russia, it is delivered by courier service to your door within 1-5 business days depending on your location - from 650 rubles.
Delivery around the world is carried out by courier service or Russian Post within 5-20 business days, and is discussed separately, depending on the destination.
Personal fitting
We provide an on-site fitting service.
You can choose several pieces of jewelry and try them on in person when meeting
with a brand representative.
To do this, select the "Personal fitting" item when placing an order and we will contact you to arrange a meeting time convenient for you.
Or write to us on WhatsApp +7 (993) 712-70-70
How to place an order
Place an order for the jewelry you like through the shopping cart or write to us through the contact form.
Four steps for a successful order:
1. Add the selected decoration to the shopping cart.
2. Fill in all the fields in the contact form in the shopping cart.
3. Click the "Pay" button.
4. Pay for the order in a convenient way for you.
After successful payment, an order confirmation email will be sent to the e-mail you specified.
The production time is 4 weeks + time for delivery.
If the email does not appear in the Inbox section, check the Spam folder.
Place an order for the jewelry you like through the shopping cart or write to us through the contact form.
Four steps for a successful order:
1. Add the selected decoration to the shopping cart.
2. Fill in all the fields in the contact form in the shopping cart.
3. Click the "Pay" button.
4. Pay for the order in a convenient way for you.
After successful payment, an order confirmation email will be sent to the e-mail you specified.
The production time is 4 weeks + time for delivery.
If the email does not appear in the Inbox section, check the Spam folder.
Jewelry cannot be exchanged or returned
According to the Decree of the Government of the Russian Federation of 19.01.1998 N55 "jewelry and other products made of precious metals and (or) precious stones, faceted precious stones" (item 9 in the ed. Resolutions of the Government of the Russian Federation dated 09/19/2015 N 994) are not subject to return and exchange if the goods are of proper quality. For more information, you can also read. Federal Law 2300-1 "On Consumer Rights Protection".
If you made a mistake with the size, please contact us by phone
+7 (993) 712-70-70 or email kristina@lovi.jewelry.
We will help you.
If you find a manufacturing defect on the decoration, please contact us.
We will definitely fix the situation.
We remind you that we do not give a guarantee for coatings, as they change naturally when worn. But you can always update the coating with us or in any other jewelry workshop. We recommend doing this once every couple of years.
According to the Decree of the Government of the Russian Federation of 19.01.1998 N55 "jewelry and other products made of precious metals and (or) precious stones, faceted precious stones" (item 9 in the ed. Resolutions of the Government of the Russian Federation dated 09/19/2015 N 994) are not subject to return and exchange if the goods are of proper quality. For more information, you can also read. Federal Law 2300-1 "On Consumer Rights Protection".
If you made a mistake with the size, please contact us by phone
+7 (993) 712-70-70 or email kristina@lovi.jewelry.
We will help you.
If you find a manufacturing defect on the decoration, please contact us.
We will definitely fix the situation.
We remind you that we do not give a guarantee for coatings, as they change naturally when worn. But you can always update the coating with us or in any other jewelry workshop. We recommend doing this once every couple of years.
All our products have an indefinite service warranty, which includes:
Product repair and cleaning
Included in the Guarantee and available by appointment.
Delivery is paid for by the client.
- free repair (2 requests)
- free cleaning of products (3 requests)
Product repair and cleaning
Included in the Guarantee and available by appointment.
Delivery is paid for by the client.
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